Refund

If The Product Has A Manufacturing Defect

  • If the product has a manufacturing issue, we (or the manufacturer) will cover all return or exchange costs.
  • The issue must be reported within 48 hours of receiving the product.
  • A replacement product will be sent free of charge after verifying the issue.
  • It’s mandatory to share detailed and clear pictures identifying the return reason with a clear clarification of return reason.
Refund

Submitting A Return Request

  • Click on “My Orders”
  • Select the order you would like to return an item from.
  • Click on “View Order”
  • At the bottom of the order details, click the “Request Return” button.
Refund

Entering Return Details

  • Select the product you wish to return.
  • Choose the reason for return and specify the product’s condition.
  • Upload a photo of the product showing its condition.
  • Click “Submit Request” to complete the process.